A to Z Family Dentistry - 120 West Market Street, Troy

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Reviews about A to Z Family Dentistry

• Josh H
  ★ ★ ☆ ☆ ☆
  I would like start off by saying my experience was one of a five star review based on the staff kindness, down to earth atmosphere, cleanliness and the amount of care that was given to each patient including my 3 year old son and I. My son was actually excited to go to the dentist at A-Z.
  Unfortunately, the very rude and disturbing phone call I received around 6:30pm one evening, three weeks before my next regular cleaning appointment(which is 100% covered by insurance) "Mr. H you and your son are not welcome back to A-Z because you haven't paid the remaining part of your bill". During the phone call I was also laughed at for not being capable of paying the bill all at once. While I do understand business, and that a business runs on bills being paid. I had a significant balance over a year and a half of A-Z fixing problems I had with my teeth. Although every visit I made a significant payment and along with the good insurance I have, payments looked great on paper. I thought there must of been a mistake and that I would take care of it. So I stopped by A-Z in person the very next day and ask for statements to be printed. I added the balance I have paid vs. what was billed and it comes out to only 2% of the bill remaining. I let the staff politely know what I had figured and they said yes and we know that. I did not hesitate by giving the staff the remaining 2% and walking out after letting them politely know that I would not be returning to A-Z. I am still very shocked to have experienced this from a business I once seen as 5 star.

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